Cancellation & Refunds Policy

This policy covers exam-slot bookings made on aicce.org, operated by Adam Eyes. Payments are processed via Razorpay; refunds, where applicable, are returned to your original payment method.

1. Before payment

A slot is only reserved once payment is completed. If you start a booking and don't complete payment, it's automatically released and you're not charged — there's nothing to cancel or refund at this stage.

2. After payment (confirmed booking)

Once a booking is confirmed and paid, it can't be cancelled instantly through your dashboard. To cancel or ask about a refund, contact us via the Contact page or support@aicce.org with your booking ID, stating your reason and, if relevant, your preferred alternative slot. Requests are reviewed and actioned individually by our team — refunds are not automatic and are granted at our discretion based on the circumstances (for example, how far in advance you're writing in, and whether the slot can be resold).

As a guideline, requests made at least 48 hours before your scheduled slot are the ones most likely to be approved for a full refund or a free reschedule to another available slot; requests made closer to the exam time, or after it, are less likely to qualify and may be declined.

3. Missed slots (no-shows)

If you don't attend your scheduled slot and haven't contacted us in advance, the booking is treated as used and the fee is not refunded.

4. Rescheduling

If you need to move your exam to a different date or time, contact us before your scheduled slot. Rescheduling is subject to seat availability at the new slot and is handled by our support team rather than self-serve, so please reach out with as much notice as you can.

5. Failed attempts & re-sits

If you sit an exam and don't pass, that attempt's fee is not refundable — the fee covers the attempt itself, not the outcome. You're welcome to book a re-sit of the same level, charged at the full fee shown on our Pricing page; there's no discounted re-sit rate.

6. Technical issues on our end

If a fault in the Exam Portal itself prevents you from starting or completing an exam you were otherwise eligible and present for, contact us as soon as possible — we'll investigate and, where our system is at fault, offer a free re-sit slot or a refund.

7. Refund processing time

Once a refund is approved, we initiate it via Razorpay within [X] business days. Depending on your bank or card issuer, it can then take a further 5–7 business days to reflect in your account.

8. Contact

For any cancellation, reschedule, or refund request, write to support@aicce.org or use the Contact page, with your booking ID.